National Conference FAQ

When & Where

Q: What are the official dates of the National Conference & Exhibition?
A: The conference pattern has shifted this year with sessions beginning at 1PM on Friday, October 25th and ending after the Plenary session on Tuesday, October 29th, 2019.

Q:  What is the location of the 2019 National Conference?
A:  The conference takes place at the Ernest N. Morial Convention Center and the Hilton New Orleans Riverside. The location changes each year. To see a list of future meeting dates click here.

Q: What is the address, telephone number, and web address of the New Orleans Ernest N. Morial Convention Center?
A: Ernest N. Morial Convention Center
900 Convention Center Blvd
New Orleans, LA 70130
504.582.3000
www.mccno.com

Q: Which hotel is the conference headquarters hotel?
A: Hilton New Orleans Riverside
2 Poydras Street
New Orleans, LA 70130
504.561.0500
https://www3.hilton.com/ 

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Registration Information

Q: What are onsite registration hours?
A:

Date Times
Friday, October 25 6:30 AM – 6:00 PM
Saturday, October 26 6:30 AM – 6:00 PM
Sunday, October 27 6:30 AM – 6:00 PM
Monday, October 28 6:30 AM – 6:00 PM
Tuesday, October 29 6:30 AM – 11:00 AM

Q: Will I receive confirmation of my registration?
A: You will receive an email confirmation. If you do not receive an email confirmation, please contact registration at registration@aap.org or 1-800-433-9016, option 3.

Q: Will I receive a receipt for payment?
A: Your email confirmation is your receipt for payment.

Q: Do I need to bring anything with me to print my badge onsite?
A: Approximately 2 weeks before the conference, you will receive a registration email that contains an important barcode that will be used for printing your badge(s) and any applicable tickets onsite. Make sure to print and bring that page with you or have the barcode ready on your mobile device.

Q: Can I register for the meeting onsite?
A: Yes, please visit the Registration Desk located in Connections Corner of the Ernest N. Morial Convention Center during the noted above onsite registration hours.

Q: Can I attend for one day only?
A: Yes. The one-day registration fee entitles you to attend that day’s activities only.

Q: What is the AAP 2019 National Conference & Exhibition Cancellation Policy?
A: All registration changes/cancellations must be sent in writing to registration@app.org by September 13, 2019. You may also fax your request to 847-228-5059. All cancellation requests received by September 13, will receive a refund less a $50 administrative fee. After September 13, all catered events, courses, registration, special events and workshop fees are nonrefundable (no exceptions). Name changes are not permitted, and badges are non-transferable.

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Sessions, Workshops & Committee Meetings

Q: Where are the conference sessions, workshops and committee meetings being held?
A: The Ernest N. Morial Convention Center and Hilton New Orleans Riverside (headquarters hotel).

Q: Can I register for a workshop onsite?
A: Workshops typically sell out in advance of the conference. You may visit the registration desk to inquire about availability.

Q: Where can I find the start time and location for each session?
A: Visit the Conference Schedule to view all sessions, special events and meeting details. Coming in October, the 2019 Conference App will be available for registered attendees.  

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Support

Q: What kind of translation arrangements are available?
A: The 2019 National Conference will include over 35 simultaneous Spanish/English interpreted sessions focused on the health of children around the globe.  There will be a help desk outside the session room where you can pick up a headset for live translation. See here for the full list of sessions that offer simultaneous Spanish/English interpretation.

Q: Are child care services available?
A: On-site child care is available and will be located at the Hilton New Orleans Riverside. Please click here for more information.

Q: Will there be a Nursing Room available?
A: A Lactation Lounge is available in the convention center and open daily.  The complimentary lounge will offer hospital-grade pumps, refrigerated milk storage, and other equipment for each mother in a comfortable and private setting. Please check available hours here.

Q: Will I be able to rent a scooter?
A: Yes.  Please click here to book your scooter.  Once you arrive onsite, please visit the Scooter Rental booth in Conference Services in Connections Corner at the convention center.

Q:  How do I schedule Accessible Transportation?
A:  To schedule accessible transportation at the National Conference, please contact Josh McIntyre at josh.mcintyre@csi-dmc.com or 305-433-1160.  

Q: Where can I find First Aid?
A: Medical staff will be located in EMS Office 1, in Lobby A and EMS Office 2, in Lobby F at the convention center during conference hours.  In the event of an emergency, and you are at the Hilton New Orleans Riverside please contact the security dispatcher at the nearest house phone by dialing extension 55.

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Miscellaneous

Q: Domestic air travel is changing. Am I compliant?
A: Travelers can check DHS’s REAL ID webpage at any time to learn if your state is compliant and can check with your state’s agency that issues driver’s licenses about how to acquire a compliant license. The earlier your state becomes compliant, the more likely you will be able to acquire a compliant license as part of the normal renewal cycle.

Q: How do I get from my hotel to the convention center?
A: Shuttle bus transportation is provided from all official conference hotels that are not considered walking distance to Ernest N. Morial Convention Center. Shuttle service is also provided for the Kids’ Camp, President’s Welcome Reception, New Orleans Experience! at The National World War II Museum. A detailed shuttle schedule will be posted at a later date.  To find out if your hotel is considered within walking distance see here.

Q: Are there any meals included in my registration?
A: Food and drink will be provided at both the President’s Welcome Reception and the Kids’ Camp on Friday, October 25th.  There will also be appetizers and drinks available at the New Orleans Experience! at The National World War II Museum.

Q: Where is the Lost and Found located?
A: Any items that are turned in will be kept at the info booth in the convention center.

Q: Does the 2019 NCE have a mobile app?
A: Yes, the 2019 National Conference Mobile App will be available in October 2019. More information coming soon.

Q: Where can I learn more about the special events?
A: You can learn more about special events here.

Q: How do I book a local tour in New Orleans?
A: Please visit here to buy tickets.

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